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Shared spaces – from offices to venues to factory floors – will be reconfigured in order to make employees and consumers feel safe. Workplace safety will become a new competitive advantage to attract and retain talent.
Commerce: In direct contrast to the recent spate of experience-driven stores, retailers will now focus on optimizing store layouts for physical distance and efficiency and offer new services such as curbside pickup to limit in-store traffic.
Travel: Airlines will introduce measures such as eliminating middle seats and/or modified designs such as transparent shield guards between seats in order to increase separation between passengers.
Industrials / Manufacturing: Manufacturers will modify production lines to move equipment farther apart and implement staggered shift times to allow smaller groups of workers to arrive through separate entrances.
Workforce: Employers will leverage technology to create contactless entry and automated pathways as well as adapt workspaces to account for physical distance and barriers between employees.
Upskilling platforms will become increasingly critical tools to help organizations across industries realign the global workforce.
Commerce: Following China’s playbook, retailers will train retail employees to embrace social commerce and live streaming platforms, as well as new AI-enabled mobile commerce tools, to connect directly with consumers.
Manufacturing: As automation is accelerated by COVID-19, manufacturers will invest in upskilling their current workforce, leveraging a combination of new retraining platforms and low-code innovations in robotics that help close technical skills gaps.
Sanitization technology will play a critical role in restoring employee and consumer confidence necessary for sustainable recovery across industries.
Healthcare: COVID-19 will accelerate the widespread use of autonomous robots for large area disinfection and sustained prevention in healthcare environments.
Food and restaurants: Connected light-based devices will be adopted for real-time compliance monitoring in restaurants and other food prep facilities (e.g. cloud kitchens).
Travel: New UV-C light or HVAC-based sanitization systems will be implemented to disinfect aircraft and other forms of mass transit.
Live entertainment: Consumer-facing light-based sanitization devices will become common in high-traffic public venues – from stadiums to airports to retail stores.
Enterprise Prevention OS:
Economic recovery post-COVID-19 will be dependent on enterprises and employees feeling safe to return to work. Organizations across industries will adopt new centralized monitoring tools and technologies, along with contact tracing, to create comprehensive systems of prevention and preparedness.
Detection technology: such as AI-enabled thermal cameras or infrared surveillance will allow for real-time tracking within workplaces or other high-density sites (e.g. airports, mass transit terminals or stadiums)
Remote monitoring platforms: will allow for dynamic monitoring of employee health across organizations and track leading indicators that will help employers make swift operational decisions.
Connected wearable devices: will produce real-time health data and help employers enforce new behavioral requirements such as social distancing.